This page details the services offered.
Web Development (including Block Chain Development)
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Detail |
Summary |
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what the service is: |
Web design and development using the platforms CS Cart or Shopify. We also develop bespoke applications using Block Chain, PHP, java etc. |
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the levels of data backup and restore, and disaster recovery you’ll provide, such as business continuity and disaster recovery plans |
We use Amazon Web Servers and as such the data can be backed up and restored as per the terms of AWS.
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any onboarding and offboarding support you provide |
Yes, every project is assigned a project manager who will be responsible for the client from start to finish.
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service constraints like maintenance windows or the level of customisation allowed
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There are occasional patches added via Amazon but the maintenance window is very small, the customer can suggest customisation and we will try to accommodate this. |
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service levels like performance, availability and support hours |
99.9% uptime and availability, 24/7 support. |
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after sales support |
Yes, we have support packages based on number of hours they want, £75 per hour. |
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any technical requirements |
(n/a) |
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outage and maintenance management |
(n/a) |
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hosting options and locations |
Amazon Web Server, or any hosting that the customer recommends assuming we quality assure it. |
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access to data (upon exit) |
Full code and database files. |
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Security |
Provided via Amazon Web Servers. |
Digital Marketing
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Detail |
Summary |
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what the service is: |
Digital Marketing: Search Engine Optimisation, Pay per Click, Conversion Rate Optimisation, Social Media Marketing. |
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the levels of data backup and restore, and disaster recovery you’ll provide, such as business continuity and disaster recovery plans |
All data will be stored on our cloud servers, provided by Office 365.
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any onboarding and offboarding support you provide |
Yes, every project is assigned a project manager who will be responsible for the client from start to finish. |
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service constraints like maintenance windows or the level of customisation allowed
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Yes, the account will be developed by the customer and the project manager and customisation can be accommodated. |
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service levels like performance, availability and support hours |
(n/a) |
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after sales support |
Yes, digital marketing is an ongoing, monthly service. |
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any technical requirements |
(n/a) |
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outage and maintenance management |
(n/a) |
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hosting options and locations |
(n/a) |
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access to data (upon exit) |
We will provide all associated files we have from the account. |
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Security |
Provided via Office 365. |