Service Definitions

Service Definitions

This page details the services offered.

 

Web Development (including Block Chain Development)

Detail

Summary

what the service is:

Web design and development using the platforms CS Cart or Shopify.  We also develop bespoke applications using Block Chain, PHP, java etc.

the levels of data backup and restore, and disaster recovery you’ll provide, such as business continuity and disaster recovery plans

We use Amazon Web Servers and as such the data can be backed up and restored as per the terms of AWS.

 

any onboarding and offboarding support you provide

Yes, every project is assigned a project manager who will be responsible for the client from start to finish.

 

service constraints like maintenance windows or the level of customisation allowed

 

There are occasional patches added via Amazon but the maintenance window is very small, the customer can suggest customisation and we will try to accommodate this.

service levels like performance, availability and support hours

99.9% uptime and availability, 24/7 support.

after sales support

Yes, we have support packages based on number of hours they want, £75 per hour.

any technical requirements

(n/a)

outage and maintenance management

(n/a)

hosting options and locations

Amazon Web Server, or any hosting that the customer recommends assuming we quality assure it.

access to data (upon exit)

Full code and database files.

Security

Provided via Amazon Web Servers.

 

Digital Marketing

Detail

Summary

what the service is:

Digital Marketing: Search Engine Optimisation, Pay per Click, Conversion Rate Optimisation, Social Media Marketing.

the levels of data backup and restore, and disaster recovery you’ll provide, such as business continuity and disaster recovery plans

All data will be stored on our cloud servers, provided by Office 365.

 

any onboarding and offboarding support you provide

Yes, every project is assigned a project manager who will be responsible for the client from start to finish.

service constraints like maintenance windows or the level of customisation allowed

 

Yes, the account will be developed by the customer and the project manager and customisation can be accommodated.

service levels like performance, availability and support hours

(n/a)

after sales support

Yes, digital marketing is an ongoing, monthly service.

any technical requirements

(n/a)

outage and maintenance management

(n/a)

hosting options and locations

(n/a)

access to data (upon exit)

We will provide all associated files we have from the account.

Security

Provided via Office 365.

 

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Delivering high-quality projects for international clients. Ask us about eCommerce, multi-vendor marketplaces, optimisation and conversion rate optimisation.

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